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Following OFCOM's 0870 regulation change we have now been notified of the
new related charges. As of the 1st August 2009 the following
charges will be applied to your account:
The 0870 number range will now be charged at 1.99ppm at all
times for inbound calls.
'You will no longer receive revenue from inbound calls'
As a result of the above
decision taken by OFCOM, 0845free.co.uk will no longer recommend 0870
services to it's client but will continue to support those clients who wish
to keep their existing 0870 numbers.
This
means that we, as your service provider, will require a signed Service
Agreement with Direct Debit mandate from you in order to provide a
continued 0870 services.
Please note:
IF WE DO NOT RECEIVE YOUR INSTRUCTIONS, INCLUDING A SIGNED SERVICE
AGREEMENT AND DIRECT DEBIT MANDATE WHERE APPLICABLE, BY THE 'APPLY DATE'
THEN YOUR 0870 NUMBERS WILL BE SUSPENDED IN ORDER TO AVOID
UNAUTHORISED ONGOING CHARGES TO ALL PARTIES.
If you decide that your 0870 number is no longer suitable for you
and you would like to maintain some level of rebate payment you can move
the service onto an alternative tariff such as 0844 at 1ppm rebate (cost
to caller 5p per minute) or an 0871 number at 2.5ppm rebate (cost to
caller 10p per minute).
For further detailed information on rebates, charges
and
advise please
see the section 'What to do' below.
If you choose to move to another range, you can place a Call Announcement
(message) advising any callers of the new replacement number (this may
incur a cost). The announcement can run for as long as you wish however
during this period the new inbound charges for 0870 will apply.
If you are prepared to keep your 0870 number and pay to receive calls it
may be worth considering an ' 0800 ' number at 4.5ppm for inbound
calls with free calls to your caller giving you increased marketing
value. Service Agreement with Direct Debit instructions required.
For 0800 number information please visit our sister site at
http://www.talkcheaper.net/0800.htm
Should you wish to discuss any of the above please contact your account
manager or a member of the support team on 08000 72 72 75
The 0845free Team
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What to do
if you have an 0870's registered with us:
You will have to consider the consequence of any of
the following decisions and take immediate action based on the following.
In summary, there are four options that you must
consider :
Keep your
0870
0370
Migration
0844
Migration
0871 Migration
Keep your 0870
You will
need to take into consideration the following plus and minus points:
'You will no longer receive revenue from inbound calls'
-
Cost
to caller -
The 0870 number range will now be charged to
you at 1.99ppm at all times for inbound calls.
-
Up to 75% saving for callers from the previous high charge of 6 - 8 ppm
from their supplier, giving it more appeal.
This will also result in changes to your account
with ourselves and will require you to sign a Service Agreement with a
Direct Debit mandate for the payment of the new charges.
IMPORTANT
Are you able to change your number - if so do so.
You will need to think about the effects on your
business with regards to Advertising, stationary etc.
Keeping
your number keeps your identity but can you afford
'not' to change your number.
BACK
Migrate to
0370
Cost
to caller - national rate as charged by their supplier
Revenue share is nil
Move the 0870
to a corresponding 0370 number, for example 0870 111 0000 to 0370 111
0000, no revenue share is available on
this range.
You will continue to receive Statements as before.
Where possible a number match will be made available
across the 0370 range.
BACK
Migrate
to 0844
Cost
to caller - 5ppm
Revenue share is 1.00ppm.
As this
is a fixed rate number range there will be no changes in the future.
This is the happy medium for the caller when
compared to the alternatives they
would pay either the national rate charged by their carrier on 0370's or 10.00ppm
fixed rate on 0871's.
The revenue is reduced by a third. However, where minute usage is greater
than 20,000 mins per month this will rise to 1.5ppm.
You will continue to receive Statements as before.
BACK
Migrate to 0871
Cost
to caller - 10ppm
Revenue share is 2.50ppm
As this
is a fixed rate number range there will be no changes in the future.
Moving to 0871 / 0844 will enable you to continue to receive revenue
share, in the case of 0844 ( 5ppm ctc) you will receive less revenue share
than 0870. If you migrate to 0871 you will receive more than 0870
but at a higher cost to the caller.
It will be possible to run both the old 0870 and the new 0844/0871 in
tandem and have a message on the 0870 advertising the 0844 / 0871 numbers.
There is no possibility of corresponding numbers as in the 0370 example as carriers do
not have unallocated corresponding ranges.
You will continue to receive Statements as before.
BACK
________________________________________________________________________
Please can you consider your planned strategy and
advise which action you wish
0845free.co.uk
to take by return mail as we
will
need to liaise with the relevant carriers on this
to accommodate your choices.
Thank
you for your help, if you have any queries please do not hesitate to get
in touch
0870 755 1171.
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